1. Eligibility for Returns: We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may initiate a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
2. Items Not Eligible for Returns: Certain items are exempt from being returned. These include
3. Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at [contact email/phone number] to request a return authorization.
- Once you receive the return authorization, carefully package the item in its original packaging.
- Include a copy of your order receipt or packing slip in the package.
- Send the package to [return address].
4. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (such as receiving a damaged or incorrect item). We recommend using a trackable shipping service for your return to ensure that we receive it.
5. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
6. Exchanges: We do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
7. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order. We will arrange for a replacement or refund, and may request photo evidence of the damage or incorrect item.
8. Contact Information: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team